Chronic Care Management with Maiya: A Case Study on Mrs G

Chronic conditions often require frequent interactions with healthcare providers, placing a significant burden on both patients and GP practices. For patients managing multiple long-term conditions these interactions can feel overwhelming.

Meet Mrs G., a 45-year-old patient with several chronic conditions who regularly needs consultations, blood tests, and medications.

The infographic shows her medical journey over the course of a year.

After the general practice started using Maiya, things changed significantly for Mrs G.

With Maiya's intelligent automation and streamlined workflows, her interactions with the practice were reduced from 16 to just 6 over the course of a year. Yet, her care didn’t suffer—in fact, it improved.

Maiya ensured that Mrs G’s chronic conditions were closely monitored through digital questionnaires, automating routine tasks like prescription management and coordinating her blood tests. This not only saved valuable time for Mrs G but also reduced the administrative burden on the practice, freeing up resources for other patients.

As a result it has SAVED:

• 5 Admin contacts
• 11 Reception contacts
• 3 HCA appointments
• 4 GP notes reviews
• 1 GP appointment

By leveraging technology, Maiya transformed Mrs G's experience, shifting the focus from reactive, appointment-heavy care to a proactive, patient-centred approach.